Welcome to Vatsyam (“we”, “our”, “us”).
Your privacy is extremely important to us, and we are committed to protecting the personal information you share with us while using our website and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, purchase our products, or interact with us in any manner.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors of our website
• Customers purchasing products through our website
• Users contacting us via forms, email, or phone
• Parents or guardians providing information for children

This policy applies only to information collected through our website and not to offline or third-party platforms unless stated otherwise.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you place an order, register, or contact us:

• Full name
• Email address
• Mobile number
• Shipping and billing address
• Order details and purchase history
• Any information you voluntarily provide through forms or messages

Note: We do not store your complete debit/credit card details.

2.2 Child-Related Information

Since our products are intended for children under parental supervision:

• All personal data related to children is collected only through parents or legal guardians
• We do not knowingly collect data directly from minors
• By placing an order, you confirm that you are a parent or legal guardian.

2.3 Non-Personal & Technical Information

Automatically collected data may include:

• IP address
• Browser type and device information
• Operating system
• Pages visited, time spent, and navigation data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To provide customer support and respond to inquiries
• To send order confirmations, invoices, and delivery updates
• To improve website functionality and user experience
• To personalize content and product recommendations
• To send promotional emails, offers, or updates (only if opted-in)
• To comply with legal, regulatory, and tax requirements

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze traffic and user behavior

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Payment & Transaction Security

All online payments are processed through secure, PCI-DSS compliant third-party payment gateways.

• We do not store credit/debit card numbers, CVV, or expiry details
• Payment data is encrypted and handled directly by payment service providers

6. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. Your information may be shared only with:

• Logistics and courier partners for order delivery
• Payment gateways for transaction processing
• IT and analytics service providers for website performance
• Government or legal authorities if required by law

All third parties are required to maintain confidentiality and data security.

7. Data Storage & Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your data, including:

• Secure servers
• Encrypted communication
• Restricted internal access

While we strive to protect your information, no method of transmission over the internet is completely secure.

8. Marketing Communications

If you opt-in, we may send:

• Product updates
• Offers and promotions
• Educational or wellness-related content

You can unsubscribe at any time using the link provided in emails or by contacting us directly.

9. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you
• Request correction or updates
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such websites. We encourage you to review their privacy policies.

11. Retention of Information

We retain personal information only for:

• As long as required to fulfill the purpose collected
• Legal, accounting, and regulatory requirements

Once no longer needed, data is securely deleted or anonymized.

12. Legal Compliance (India)

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Applicable consumer protection and e-commerce laws of India

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes implies acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Brand Name: Vatsyam
Email: hello@vatsyam.com
Phone: +91 82004 92458
Address: Samanvay Consumer Pvt. Ltd., Kothariya, Rajkot, Gujarat - 360022, India